Friday, March 28, 2014

ITIL With Small Business, One Size Doesn't Fit All

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ITIL's procedures do not manage themselves. On the other hand, as with all effective process development, it is necessary to have a process 'owner' and somebody who is responsible for making sure each process is performing properly.
Among the most common misunderstandings concerning ITIL in smaller businesses is that ITIL in some way 'demands' a large organization. Most people think that as there are several 'management' processes involved, there needs to be a similar number of administrative roles, but this is absolutely not the case. A lot of good implementations have basically given out key tasks to individuals as part of their present roles.
Where should you start with ITIL and where should you stop are generally matters of choice. For a few organizations, the change management process appears to have been the starting point since this is where the greater benefits lay. The incident management part of the equation is important but typically comes after.
The incremental approach to ITIL is quite common, which is one that we see usually giving the optimum results with smaller organizations. More commonly, organizations get started with incident management instead of change management, but it truly is very much a matter of individual preferences.
So where should One Stop with ITIL?
Total certified ITIL compliance must not be a short term goal. The objective is to move closer to total compliance after which take a look at whether one would like to go the extra mile. From where a lot of businesses are at present, 75% to 85% compliance ought to make life a whole lot easier. Accreditation simply put, is nice to have not a need to have.
Businesses must not be doing ITIL mainly for the sake of claiming "we have done it". An organization must not be interested in certification but in giving a better service to their personal clients.
Flexibility is extremely important. Around ITIL, you notice the words adapt and even adopt a lot. It happens to be a suggested framework, not a compulsory one: You pick the pieces that suit you best.
Then again, the degree of adaptation is decreasing as ITIL itself evolves into more accessible to smaller establishments. But even though many ITIL practitioners broadly encouraged such moves, they emphasize that smaller institutions can still benefit from dealing with the full set of ITIL guidelines.
There is certainly still a fair amount of ignorance among smaller businesses concerning ITIL's potential benefits. If a lot more small IT organizations were aware of ITIL's advantages, they would be far more inclined to adopt the total guidelines and not a scaled-down version.

7 Tips to Secure Your Small Business Computers

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Every business relies on computer technology, and all computer technology is vulnerable to cyber crime. A security breach in your small to midsize business can lead to significant loss and serious compliance issues. Here are 7 tips to help you secure your business's computers.
  • Determine Your Security Needs and Risks.
Take an inventory of your computer hardware, data and possible exposure. Where are your desktops, laptops, tablets, and smart phones? Who is using them and how? Who is able to access the data you collect, store or share? A security breach could cause extended downtime, fines or lawsuits. How would these affect your company?
  • Take the First Steps
Company computers and devices should be set up with strong passwords which are changed regularly. Protect your technology with anti-virus, anti-spam and anti-spyware software. Use encryption technology to protect wireless networks and email traffic. Use firewalls to prevent intrusions. Install security technology on all the mobile devices you and your employees use. Install updated security technology, encrypt data and use virtual private networks (VPNs) to enable secure remote access.
  • Update Your System
Download and install updates and patches for your operating systems and software immediately when they become available to fix or prevent security problems.
  • Back Up Your Files
Backing up the files you are working on has become a cliché, but the same thing applies to all of the data you produce, collect and share. Security breaches can cause you to lose everything you need to keep your business running. Backing up data to hard drives in your office is an excellent strategy, but offsite backup can save your business in the event of a fire or other catastrophe.
  • Train Your Employees
Human error can thwart even the most sophisticated computer security system. Employees must be educated on the necessity of using strong passwords and protecting them. Stress the importance of using strong passwords and protecting them. Point out the danger involved with opening texts or attachments from unknown senders, or clicking on questionable links in emails.
A recent problem is the habit of employees using social networks such as Facebook and Twitter. Sharing private company information on these websites can expose your business to security exploits. Remind employees to be aware of who may be watching them when they enter passwords or view confidential data outside the office.
  • Secure Your Devices.
Hackers and viruses are a constant threat, but the most common path to breaching company data is through the loss or theft of laptops and mobile devices. Employees need to be aware of their surroundings and be cautious not to leave company laptops, tablets or cell phones unattended, or exposed in a vehicle. If a device is lost or stolen, they should immediately report it.
  • Keep Family and Business Separate.
Business computers and devices should never be used by family members for games or email, especially not by children. This puts your company's data at risk. It is also important for employees to be restricted in what they can use company computers for in the office. Consider restricting access to certain websites or prohibiting use of those computers for personal business.

A Guide for Choosing the Best Hybrid Laptop

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Expert Author David J Martin
With a hybrid laptop, you will avail the benefits of two devices i.e. a laptop and a tablet PC with a single device. It means that when you have to accomplish a particular task, you can run desired desktop programs. On the other hand, when you want to enjoy playing games or checking Facebook notifications, you can use this device as a tablet. Now, the question arises here, how will you know which hybrid laptop is worth choosing? Let's find your answer with the points stated below.
Select the right size
The first point that you must keep in mind, while shopping for a hybrid laptop, is screen size. Remember, some hybrids are designed in such a way that they can be used as a laptop first and as a tablet second. Similarly, some of them are designed as tablets first and laptops second. For example, a 10-inch screen device like Asus Transformer Book T100 is a good example of this category. Similarly, a 15-inch hybrid device like Acer Aspire R7 is a good example of laptop first category. Therefore, for choosing a device, you need to first focus on the screen size of the device.
Slider, Detachable and Flexible design
The second important point that you must not forget while selecting the best hybrid laptop is its flexibility. There are plenty of models available in the global market to choose from. What all you need to do is to first determine your requirements, and then go for a particular hybrid laptop. As you know that a hybrid laptop is a combination of a tablet and a laptop computer, so you should determine whether you need a desktop category device or tablet preferred device. However, you can enjoy the benefits of both devices but choosing a device according to their slider, detachable and flexible design, will give you more options. If you want to use your device as a tablet PC, you need to choose a detachable design so that you can leave the keyboard when you don't need it. The Surface 2 is considered as the best option for a detachable device.
Processor and other Specs
The processor is considered as the most important feature of a device. The overall performance of a particular device depends on the processor type. This is the main reason that most of the devices come loaded with a fourth-generation CPU of Intel. You can also choose a Core i3 processor that will surely give you amazing performance. If you are looking for a processor that will provide great balance of battery life and speed then you need to go with a Core i5 processor.
Apart from choosing right processor, you also need to focus on selecting a device with some extra-ordinary specs. Hence, you must choose a device that should equipped with at least 4 GB of RAM. You need to choose a device that comprises with a 500GB internal storage space. You must avoid selecting a device that doesn't offer sufficient amount of flash because without a proper flash, you can experience a delay in its responsiveness.
Consider You Budget
Last but not the least, while choosing a hybrid laptop, you must consider your budget. Hybrid devices come with different price tags - from more expensive to more affordable. Hence, before making a final decision, you need to go through the various available options to find out the best deal.

Top 10 Things to Know About Digital Prescription Lenses

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Expert Author David S McCleary
What makes a standard lens different from a digitally manufactured lens?
A standard progressive lens starts as a semi-finished premolded lens with the progressive design already molded on the front surface (hard, soft, short corridor, etc). The manufacturing lab will then generate the Rx on the back surface of the lens without altering the foundation of the progressive design already molded on the lens.
A digitally surfaced progressive, in contrast, uses software which takes into account pantoscopic tilt, vertex distance, Rx, frame fitting position, and sometimes even eye movement patterns, to create a "customized" progressive design for each particular patient. Specialized hardware then is needed to produce the lens. In theory, this will provide greater peripheral vision and definition. This is why "Freeform" is often used interchangeably with "digital", to imply that the lens is not confined to the same premold parameters as standard lenses are. So although digital lenses are often referred to by their brand name, the "brand" is actually the software which makes the design based on what it thinks the patient will like most. It might end up being a hard, soft, or short corridor design, depending on what inputs the optician specifies. The outcome, as a result, is unique for the given patient's prescription.
Therefore, contrary to the belief of many, it is not the lens itself, but rather the process by which the surface of the lens is manufactured.
No two lens manufactures use the exact same software or hardware to create their digital progressives. Therefore, each optical boutique cannot possible by proficient at fitting every type of digital lens available, as they all will have slightly different fitting requirements. Most offices will chose one or two digital lens manufactures in order to become proficient in their digital lens fits.
One of the biggest differences with digital lens technology is the accuracy of the lens manufacturing. Freeform lenses are accurate to 0.01 diopters. The human eye can only resolve as small as 0.15 diopter intervals, and doctors prescribe in 0.25 diopter intervals. This raises the question, how much added benefit does this accuracy difference really make? Consider that this means freeform lenses are 15x more accurate than the eye is capable of resolving and 25x more accurate then the doctor's phoropter is capable of prescribing. It would be similar to the analogy of pixels in a camera, at what point do increased pixels stop noticeably improving picture quality and just become a marketing strategy? Although freeform lenses do provide some theoretical benefits over traditional lenses, we do not believe that accuracy to 0.01 diopters is one of them, although this is often a marketed benefit by digital lens manufactures.
Due to the fact that the lens is designed based on many parameters, including the frame, the prescription in a free form lens is referred to as a "compensated Rx". Conventional progressive lenses are designed to maintain clarity when the vertex distance and pantoscopic tilt are the same as when the doctor measured it in the phoropter, not when actually worn by the patient in their new frame. Consequently, freeform prescription optimization attempts to provide that same clarity, but when worn in real-life. This optimized Rx is called the "compensated Rx", which is the prescription you will see when analyzing it in the lensometer, not necessarily the same as that which was prescribed. The lens manufacturer will provide you with a card along with the freeform lenses with the "compensated Rx" that you will find when analyzing the lenses in the lensometer. The correct "compensated Rx" will, in theory, produce the correct prescribed Rx for the wearer in real life.
Possible pitfalls
Just because a lens uses the word "digitally processed", does not mean it will be better than a non digital lens. The benefits are dependent upon:
  1. Abilities of the processing lab.
  2. Software designing the digital lens.
  3. Hardware cutting the digital lens
  4. Accuracy of the data provided by the fitting optician.
Because there is so much more required accuracy involved on the part of the lab and the fitting optician, there is also less room for error. Any error the optician provides the lab, such as an incorrect PD or seg height, will become much more magnified than in a standard lens design. Standard lens designs can absorb small errors more easily without patients perceiving the problem.
A digital lens, even if fit perfectly by the optician, is only as good as the software that generates the final surface design. For this reason, digital does not always mean better.
Will patients perceive an improvement in vision?
In our experience, maybe. Currently, digitally designed lenses, especially progressive lenses, can be thought of as being in their infancy. The software and hardware that creates them is constantly evolving and improving. For a patient who has been a long time successful progressive lens wearer without complaints, we recommend keeping them in their current design. However, if a patient has historically been unable to adapt to progressive lenses, a digitally designed lens may provide a beneficial outcome.
What is the future of digital lenses?
As with all things, digital lenses will become increasingly better over the next decade as the software and hardware that creates them improves. Similar to progressive addition lenses, there will likely always be top tier and lesser quality digital lenses. Most lens manufactures will eventually offer a digital lens, most do already. However, there will likely never be a uniform way to fit a digital lens as there is for varying brands of progressive addition lenses due to the customized nature of the lens. Therefore, it will be essential that optical boutiques partner with reputable lens manufactures and become proficient at fitting their digital lenses, since there will be no way to learn how to fit every type available.
Top 10 take away things to know about digital "freeform" lenses
  1. Placing the word "digital" on the lens does not automatically make it better than what the patient is already wearing.
  2. The digital lens design industry is still evolving in technology, in 10 years the designs available will make today's options look like the Edsel.
  3. Success with digital lenses require the perfect balance of 1) A good software design, 2) High quality hardware, 3) Good measure of all required parameters by the optician, and 4) Good fit of the frame to insure it fits exactly as it was when the measurements were taken.
  4. We already know that the frame must be perfectly adjusted before taking measurements for standard progressives. It is even more important for digital lenses as errors will become magnified as customization increases.
  5. Get to know how to fit a couple of them really well. Unlike standard progressives, you will never be able to fit all of them.
  6. The potential benefits of freeform lenses is tremendous, however we believe the software and hardware is not yet evolved enough to make the most of the possible benefits. But just wait a few years!
  7. It is hard to justify at this point using a freeform progressive lens in lieu of a patient's current progressive if they are already happy. Don't mess with a good thing. However, for previous PAL non-adapts, it might make sense to give a freeform PAL a try.
  8. The "compensated prescription" values, the prescription as read through the lensometer, from the freeform optimization process may be noticeably different from the prescribed Rx values. Do not be surprised by this. Most freeform lens manufactures will send you a "Compensated Rx" verification ticket along with the lenses.
  9. Freeform lenses are accurate to 0.01 diopters. The human eye can only resolve as small as 0.15 diopter intervals, and doctors prescribe in 0.25 diopter intervals. Therefore, this is probably an overrated benefit.
  10. Don't be afraid to jump in and get your feet wet with this technology, this is the future of lens technology so the more you practice with them now the sooner you will learn how to use it to the patient's best advantage.

Android TV and Apps

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Expert Author Soubhik Chakrabarti
Did you hear about the new Android TV? These televisions have caught the fancy of people and offers a new way to watch television. Be it playing games or browsing the net, an Android TV offers a lot.
However, Android apps haven't been that easy to make. So, if you are looking forward for developers to make apps for Android TV as well, you need to consider certain aspects first.
Here is a look at the difficulties developers face when designing an Android TV box app.
Developers work hard, putting in lot of thoughts, time and energy into making a great product. However, many developers fail to take a few key steps that can help them create that magical app. It has to be remembered that almost everyone has a smartphone today. While there are millions of apps for the Android smart phones, apps which are specifically designed for playing with Android TVs are still not that high in number. Developers need to meet different challenges to design newer and better apps. Creating the right product and managing to get loyal customers requires a good strategy.
All about apps
The app icon and the user interface should be clean and be easy to use. Users begin to form opinions about the app once they download it. Developers should read the reports from users to find out the requirements.
Determination of the demographics
Developers get vast information about app users and usage from users. If you are thinking to create a new app, you need to think like a marketer and critically analyze the market to determine your target demographic. For instance, if your app is targeted at low-income people within a particular age group, why would you concentrate on building apps for iOS?
Of course, if you do that, you will spend more money and energy building apps for the wrong audience. Android TV apps in particular, need to be more appealing.
Investing on metrics that can be quantified
Most developers don't understand how to make proper use of app usage data. As a developer, you ought to read usage of app data by users on a daily basis. Developers should also use reports which show how effective their ads are and how much they can possibly monetize it.
Network for discoverability
Networking with other app developers is a great way by which you can take your apps to even greater heights. Utilize social networks and also guest blog about your app in other app developers' blogs. You can also simply attend seminars or webinars where app development is the topic. Building relationships in the right circles can offer results that you never anticipated.
Conclusion
Developers require extra effort and research to come out with something innovative. If they are developing an app for an Android TV, they need to first know the audience well to understand the needs and preferences. There are several ways of doing this. As a developer, the end product should actually be user friendly for the users.

Choosing a VPN To Protect Your Data From Hackers

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VPN short for virtual private network is a technology that allows a group of computers to be connected over the internet without sacrificing the privacy of the users. This can be really useful when it comes to protecting your security and privacy especially if you deal with sensitive information. In this article we will be looking at the benefits of VPN when it comes to security.
VPN provides you with the ability to encrypt your data when connecting to the VPN provider. Whether you are connecting to your company's site or a social media website, the data will be encrypted and it will be impossible for a filtering entity or hacker to see which site you are accessing. This provides you with a useful tool if you work in areas where there is sensitive information at risk.
Whether you are working for the creating of a new product where trade secret is of paramount importance or you just do not want anyone to prey unto your browsing activities then using a VPN is a must for you.
Tips for choosing your VPN
Make sure that you choose a reputed VPN provider. Although your data is encrypted, your VPN provider can still log your data if they want to. So before you go for any particular VPN provider, make sure that you read its policies regarding data to ensure they fit your requirements. You might also want to consider where the server is located. Indeed the VPN provider may be subject to the laws of the country
Protocols used
There many protocols that are used by VPN providers and you might want to enquire which one is used by your provider before purchasing their service. SSL/TLS,PPTP, IPSec and L2TP are all examples of VPN protocols and each one of them have their own benefits and drawbacks. In most cases people will go for the SSL protocol and do not hesitate to contact your VPN vendor for more information prior to signing up for their services.
Cost
This is another important factor that you need to take into account when it comes to choosing your VPN provider. Some vendors provide both a free and a paid service. In the majority of cases the free service will be showing ads and there is the possibility of data logging. The paid service will provide you with the most powerful experience and will ensure maximum privacy. Just take some time to shop around in order to get the best possible price.

Privacy Concerns and the Internet of Things

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Wearable technology is fast becoming part of the "Internet of Things" theme that was current at CES 2014. Below are just a few of the wearable technologies that have recently been announced
· Google recently announced that they are working on contact lenses that are able to monitor a spike in glucose levels via the tears produced by our eyes.
· Sony has created a 'life blogger', which monitors all aspects of your health and ensures that you are aware of what is lacking in your nutrition and health. The younger generation, as Sony admitted, are more liable to share the majority of their data than the older generation.
· Oral B recently announced a Bluetooth toothbrush that would gather data on your brushing habits and would share this information with your dentist.
· Google bought Nest Labs and while there was shock at the price tag; the company primarily makes and sells thermostats and people took to Twitter to share their concerns regarding privacy.
It is possible that not only will Google and Facebook know what we prefer based on our clicking, swiping and likes on web pages, but they will also know how we feel about products and experiences in those moments we don't have access to our smartphones or tablets. You can actually imagine it; walking past your favourite store (a gadget store in my case), and the latest wearable fitness tech senses an increase in your heartbeat. This information synced with your location could be analysed and allow companies to determine how to advertise to you in an even more precise manner. Purchasing could possibly not even become a choice anymore and become something that is embedded in the layers of our subconscious!
There are several questions that would need to be answered before this technology was in use. Such as, how will companies use the data that will inevitably be collected? How will this data be stored? How will it be protected? We are used to targeted ads online but will the same type of ads blight our shopping trips? Can that much data even be protected? After all, MtGox lost nearly half a billion worth of Bitcoins and Target was famously hacked successfully before Christmas 2013 compromising almost 70 million customers' data.
We are all becoming connected in one way or another and cloud computing/solutions will provide that connection in real time. IBM's "cloud of cloud" proposed service would ensure that all data should, in theory, be fiercely protected and will be able to move the data across other cloud platforms in real time.
This technology will be an innovation in becoming hack proof but with innovations abound in ensuring data protection; are we actually ready for so much data being collected from the things we purchase and it being stored? What do we make of having a 'Bill of Rights' that was suggested by Tim Berners-Lee recently? Data and privacy are fast becoming points of discussion that need to be addressed in an open way!